It's interesting to hear the doctor's side of why doctor-patient interactions are so often strained when not actively hostile. There are so many changes that need to be made in our system.
See also http://www.amazon.com/Patient-Will-See-You-Now/dp/0465054749/ref=sr_1_3?ie=UTF8&qid=1435869222&sr=8-3&keywords=patient&pebp=1435869238002&perid=1G2YMT5N9DGSPXAZHP54
